Crashplan for Backup

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What is Crashplan?

Crashplan is computer backup software that Georgia Tech has licensed to back up faculty and staff computers. Similar to other software you may have seen advertised like Carbonite, Crashplan backs up the computer to cloud storage continuously in the background -- you do not need to explicitly run it. Your files are encrypted in transit and when stored in the cloud. We recommend that all faculty and staff use Crashplan on desktop and laptop computers -- better safe than sorry! Top

Getting the Crashplan Application

There are a few options for downloading the Crashplan application:

  1. It may already be on your computer. On Windows or Mac, search for the term "Crashplan" to find it.

    searching for crashplan in Windows

    searching for crashplan in macos
     

  2. If you cannot find the software distribution portal on your computer, you can log into Georgia Tech's Crashplan server, download, and install the application from there. Log in with standard form of GT Account (e.g., gburdell3) and choose App Downloads from left-hand navigation.
     
  3. If none of these work or if you need any help at all, you can of course ask your IAC IT team member to assist you via message to helpdesk@iac.gatech.edu     Top

 

Setting Up Crashplan

Find Crashplan on your computer by searching or by looking under Applications (MacOS) or Start Menu (Windows). The first time you run Crashplan, you may be asked what kind of account you have. Choose "Existing Account", use your GT Account (e.g., gburdell3) and password, and enter "crashmaster.gatech.edu" as the PROe Server Address:
 

crashplan first run
crashplan first run

Alternately, you may see a login form like the following, asking for password in the subsequent screen:
 

alternate first login
alternate first login

It's essential to confirm that you've set Crashplan to back up the files that are important to you. For most people, important files are saved under your "profile" in the operating system -- e.g., C:\Users\gburdell3 in Windows or Macintosh HD/Users/gburdell3 in MacOS. To check or change this setting, choose "Manage Files":

manage files button
manage files button

and check that the correct profile is chosen. You may also choose to exclude subdirectories of your profile by drilling down, or to add files you may have saved outside of your profile.

manage files
manage files

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How To Tell If It's Working

On Windows or MacOS, you can check your backup status in the System Tray (Win) / Status Menu (MacOS) or in the Crashplan application. A green checkmark and/or "Backup Complete" is a good sign.

crashplan in windows system tray
crashplan in windows system tray
crashplan status in windows app
crashplan status in windows app

 

crashplan status in macos status menu
crashplan status in macos status menu
crashplan status in macos app
crashplan status in macos app

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Can't This Be Set Up Automatically?

Because setup requires login with user password, we cannot automate this setup. Associating this with user login also provides the ability for users to perform file restores directly. Top

Why Does The First Backup Take So Long?

Depending on the total size selected for backup, and depending on available network speed, it may take several days for the initial backup to complete. This time can be reduced by connecting to the wired campus network for the initial backup. IAC IT can assist with this if needed. Top

I Save My Files To The Cloud. Do I Really Need This?

In theory, a person who only saves work only on "cloud" services like Dropbox, Box, file server, etc rather than on a local computer drive would likely have little to lose in the event of a crash, but in our experience it's still prudent to back up individual computers in any case. Files may be inadvertently saved locally, and it's better to have more complete backup protection. Top